Delivery & Refund Policy
- This Delivery, Return and Refund policy shall only be applicable for products bought via Schmidt Shop Online Store
- Schmidt Shop will process order within 5 working days time for Peninsular Malaysia delivery and 7 working days time for East Malaysia. (Sabah, Sarawak & Labuan). Your orders should arrive not later than 14 days after the processing order time.
- Schmidt Shop shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by emailing us at [email protected] or fill in the form at the website (7) days upon receiving the Products.
- The customer cannot opt for replacement or exchange of Products, if the bought goods are not affected by the following (4). All replacements or exchange of Products shall be effected subject to stocks availability.
- Return/Exchange of Products or refund can be arranged under the following reasons:
- If any Product has been delivered in a damaged or defective condition; or
- if the Product is out of date or expired; or
- if the wrong Product which is different from the Order is delivered
- If a Product which was ordered and invoiced is not included in the delivery, Schmidt Shop shall either refund the Customer the value of that Product, or replace the Product.
- If any Product which was not included in the Customer's Order is delivered to the Customer, Schmidt Shop shall collect the Product from the Customer.
- If the Customer has been charged for a Product which has not been delivered, Schmidt Shop shall refund the Customer the value of the Product as originally charged to the Customer.
- If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, Schmidt Shop shall refund to the Customer the difference.
- The return of a Product by a Customer does not automatically warrant for a refund. Schmidt Shop will inspect the returned Products upon receipt of the same. If the conditions in Item No. 4 of this Return and Refund Policy have been fulfilled, refund will be made to the Customer and we will reimburse the Customer of its courier charges for returning of the Products to us provided always that the courier payment slip is furnished to us upon seeking refund.
- All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalize the refund. Schmidt Shop shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
- The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at our Distribution. Schmidt Shop will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.
- The Customer is required to send back the affected Product(s) to us via a reliable courier service company to our Distribution Center at the following address:-
Delivery Fees 🚚
- Schmidtonlineshop delivers across Malaysia! The shipping rates are as follows:
- Peninsular Malaysia: RM 3.50 per order
- Sabah & Sarawak: Not Available
- Enjoy FREE Shipping if you hit the minimum purchase amount (excluding Gift With Purchase (GWP) in a single order:
- Peninsular Malaysia: RM 80
- Sabah & Sarawak: Not Available
- Please note that this minimum spend is only applicable after discounts and vouchers have been applied.
Manually Payment via online Payment :
Payable to : Schmidt BioMedTech Sdn Bhd
Maybank Account No. 0-14011-530889
SCHMIDT BIOMEDTECH SDN BHD
5th Floor Wisma Tecna,
18A, Jalan 51A/223,
46100 Petaling Jaya,